Shipping policy

Shipping Policy

Thank you for shopping with Elite Glow! We work hard to provide a smooth and reliable shopping experience. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–5 business days. Processing times may vary depending on the product, supplier availability, order volume, weekends, and holidays.

Once your order has been processed and shipped, you will receive tracking information when available.

Shipping & Delivery

Estimated delivery times vary depending on the product, supplier, shipping destination, and carrier. Delivery estimates provided at checkout or with your tracking information are estimates and are not guaranteed arrival dates.

Please allow additional time during holidays, severe weather, carrier disruptions, or periods of high order volume.

Multiple Packages

Elite Glow works with multiple trusted suppliers and fulfillment partners. If your order contains multiple products, your items may be shipped separately and arrive in different packages or on different days.

You will not be charged for an additional order simply because your items are shipped separately.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided with your order.

Please allow time for the carrier to update tracking information after your package has shipped.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Elite Glow is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Delayed, or Missing Packages

Once a package has been transferred to the shipping carrier, delays may occur that are outside of our control.

If your tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

If you still need assistance, please contact Elite Glow and we will help review the situation when possible.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.

Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable so we can assist you.

Returns

Returns are subject to our Return and Refund Policy. Eligible return requests must be made within 14 days of delivery.

Customers are responsible for providing return shipping for eligible returns, and a 15% restocking fee may apply in accordance with our Return and Refund Policy.

Contact Us

If you have questions about your order or shipping, please contact us at:

Elite Glow
Email: support.eliteglow@gmail.com

We appreciate your business and thank you for choosing Elite Glow.